Terms and Conditions of Let
Your reservation should be for holiday purposes only unless otherwise agreed in writing. Your contract is between you and Deeside Cottages the property owners and is subject to the following conditions.
- PERSONAL DETAILS
We will only use your information to contact you in relation to your booking and thereafter any offers that we may be of interest to you. If you do not wish to receive information from us on promotions please let us know directly and we will remove you from our mailing list.
- THE PROPERTY
You can arrive at the property after 1600 hours on the start date of your holiday and you must have vacated the property by 1000 hours on your final day. If you anticipate being much later than 1600 hours, please contact us on the contact details supplied to let us know and to make alternative arrangements. If you fail to do so, you may be unable to gain access to the property.
You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Good Housekeeping Deposit.
The numbers in your party must never exceed the stated house capacity except by prior written agreement. This may invalidate the house insurance.
If you have arranged to take a pet with you, please observe the individual house regulations. Pets must not be allowed in bedrooms or on soft furnishings, and must not be left unattended in a property. There is a £20 per pet charge per booking.
Fuel is included in the rental this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons. Provision of fuel for the wood burning stoves will be adequate for the duration of your stay. Extra Coal can be purchased at the local garage in Braemar. For those who have special requirements, it is possible to pay a supplement for additional fuel and central heating. Please specify at the time of booking.
We request that smoking is limited to outdoor areas only. Smoking in the property will incur a penalty fee equal to the full Good Housekeeping Deposit.
- NOISE AND BEHAVIOUR
The property is detached and relatively well sound proofed, however please be mindful that we are located in a residential area and that our neighbours are not on holiday, we would ask you to consider this if playing loud music or enjoying time outdoors of an evening. We reserve the right to terminate any let if we receive complaints from Neighbours on excessive or late night noise
- INTERNET AND WIFI
The property has free internet and wifi services. As the property is located in a remote areas these services can be intermittent and we are not responsible for any failure of this service where the problem originates elsewhere or is an area problem or a service provider problem. No compensation is payable in the event of this service failing, being unavailable or too slow.
- RENTALS AND CHARGES
In order to secure a reservation you need to pay a deposit payment of 30% of the total rental. On receipt of your deposit, booking fee and other relevant charges, we will confirm your reservation by email (or post). You are then responsible for the balance of the rental, which is due no later than 12 weeks prior to your arrival. If your holiday is within the 12 week period, you are required to pay the full rental.
There is a 48 hour cooling off period from the time of booking during which you may receive a full refund
- CHANGES TO RESERVATIONS BY YOU
Should you wish to change your reservation for another date, once we have issued confirmation to you, we may have to treat this as a cancellation of a reservation which would then be subject to the cancellation charges which may be as much as the total amount paid. We will advise you if this is the case and you will have the option to continue with the first reservation.
- RESERVATION CANCELLATION OR ADJUSTMENT BY US
We hope that we do not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. If the alternative is unacceptable to you, we will refund all of your original rental deposit.
- CANCELLATION BY YOU – PLEASE ENSURE THAT YOU ARE PROTECTED BY CANCELLATION INSURANCE
If you have to cancel your reservation you must telephone us on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation by post or by email. The day on which the company receives the telephone cancellation is the day on which your reservation is cancelled.
Deposits and balances are refunded on Deeside Cottages successfully re-letting your week(s).
Please note that should you cancel your reservation prior to the balance due date, the balance still remains payable by you and is refunded (less an administration fee of £50) if we have been able to re-let the holiday subsequent to your cancellation. We advise that you ensure that your holiday insurance covers you for this. If you cancel your reservation and chose not to pay the balance by the due date and we subsequently re-lets your week the deposit is non-refundable.
If you have paid in full you have the right to reinstate your booking up to one week before. If you opt to reinstate your reservation an administration fee of £25 will be charged.
We hope that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, please contact us immediately so that any problem may be speedily resolved, and we are given the opportunity to rectify the problem. If, after this, you feel that the problem was not resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to the Company.
In signing the booking form you agree to indemnify Deeside Cottages against all loss and damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party.
Deeside Cottages ( Beinn MacDubuibh ) is insured against loss or injury through their negligence. In the absence of any negligence or other breach of duty by us, the use by Tenants of any house or its facilities is entirely at their own risk.